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There are two common things that could be causing this issue:
1. Your /etc/resolv.conf file does not have the necessary DNS information setup. Check that file to make sure the proper DNS IP addresses are there. If you are not sure what this means or what the IP addresses are supposed to be, submit a ticket to our support department.
2. There is most likely an issue with your zonetemplates in /usr/local/cpanel/etc. You can fix this by running the following from the command line:
cat /usr/local/cpanel/etc/zonetemplates/standardvirtualftp > /var/cpanel/zonetemplates/standardvirtualftp
cat /usr/local/cpanel/etc/zonetemplates/standard > /var/cpanel/zonetemplates/standard
cat /usr/local/cpanel/etc/zonetemplates/simple > /var/cpanel/zonetemplates/simple
Best customer service I've encountered anywhere. Great product at a great price.
I love AYK. been with them for over 5 years and the best ever
Hi guys, I am pretty satisfied with your service. Yes, I have experienced some downtime issues with my boxes, but you guys have always been right there for me, at my beck and call whenever I need you. Additionally, you guys are always more than fair when it comes to helping me configure my boxes with my DirectAdmin control panel. Overall, I am very pleased with the service, both in terms of the hardware I receive from you as well as the customer service. Prices seem to be quite fair too. Thanks, Ephi
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